Helpdesk Agent

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Your Role Have you been wanting to get into IT but don’t have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there’s a good chance you’ll love being a Customer Service Representative at Kyndryl. What You Will Do Provide Helpdesk support by troubleshooting customer issues and resolving service requests efficiently. Serve as the face and voice of Kyndryl, delivering friendly, empathetic, and professional customer support. Communicate with customers through multiple channels, including chat, email, and Microsoft Teams. Deliver a high-quality customer experience by providing timely, effective, and concierge-level support. Manage multiple tasks and customer interactions in a fast-paced, dynamic environment. Collaborate with back-office teams to escalate and resolve complex technical or service-related issues. Work alongside senior team members and mentors to continuously develop technical and professional skills. Build expertise in Microsoft 365 applications, particularly Excel, and gain exposure to a variety of technology platforms. Participate in ongoing training and professional development opportunities to enhance technical knowledge. Pursue industry-recognized certifications, including Microsoft, Azure, and Google Cloud credentials. Strengthen customer service, communication, problem-solving, and technical support skills while advancing a career in IT. Your future at Kyndryl This is a true “start here, go anywhere” opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills and Experience Graduate in any discipline (including engineering graduates) Minimum experience needed is 1 year in IT service desk. Should possess excellent English communication skills.