GN-I&E- S&P Trust and Safety Consultant

Job title – Trust & Safety Consultant Practice: Software & Platforms, Industry Consulting Management Level: 9 – Consultant Location: Gurgaon / Bangalore / Hyderabad / Mumbai / Pune Years of Experience: 3–6 years Job Summary We are looking for a consultant with hands-on experience in Trust & Safety (T&S) to join our practice. In this role, you will work with clients to assess, design, and improve their T&S strategy and operations spanning content moderation, policy enforcement, risk workflows, and operating models. A key part of this role is helping clients understand and integrate AI-driven tools and approaches into their T&S functions. This is a functional consulting role. You will be embedded in client engagements, working across stakeholders to deliver practical recommendations and drive implementation. Roles & Responsibilities Lead T&S consulting engagements across industries assessing current-state operations and identifying gaps in workflows, tooling, governance, and policy enforcement Shape T&S strategy for clients by evaluating their current operating models, identifying structural gaps, and defining a clear path to a mature, scalable Trust & Safety function Advise senior client stakeholders on how to build and govern T&S operations that balance platform integrity, user experience, and regulatory compliance Drive the integration of AI into client T&S strategies by identifying where automation and AI-assisted decision-making can reduce risk, improve consistency, and enable scale Own Trust & Safety deliverables across the AI lifecycle, including model evaluation, risk assessment, monitoring frameworks, and post-training performance analysis Design target-state operating models including role structures, escalation paths, quality frameworks, and implementation roadmaps aligned to client capacity Translate evolving regulatory requirements and industry best practices into actionable insights and recommendations to strengthen client policy and enforcement framework Create proposals, facilitate workshops and working sessions and communicate findings clearly to both operational and executive audiences Collaborate across cross-functional teams like delivery, quality, training, business transformation and industry experts to shape and deliver client-oriented solutions and contribute to practice assets and thought leadership Must-have Skills 3-6 years of experience in Trust & Safety, content moderation, platform integrity, or a closely related field (in-house, vendor providers or consulting) Strong understanding of T&S operations including moderation workflows, policy enforcement, escalation management, and quality assurance Familiarity with AI/ML applications in T&S such as automated classifiers, risk models, or human-in-the-loop systems at a functional level