GN-I&E- Comms and Media Lean Telco Exec

Job Title - Lean Telco Strategy Manager & Senior Manager | S&C GN - Non Network Management Level Level 07 to 06 Location Bangalore / Gurgaon / Pune Entity S&C GN - Non-Network Job Summary As a Lean Telco Manager / Senior Manager, you will lead the reinvention of telco operating models for global Communications & Media clients, helping them move from high-CAPEX/OPEX, low-return positions to AI-first, lean and agile operating models. You will shape Lean Telco strategy and value realization roadmaps, drive enterprise-wide cost, productivity and operating model reinvention, lead telco restructuring and separation initiatives, and apply AI-first process reinvention across customer, commercial and technology domains to deliver measurable cost, productivity and cash-flow impact Must-Have Skills Consulting, Leadership & Growth ·       Executive stakeholder management skills, including C-suite engagement, strategic workshop facilitation, SteerCo communication and board-level storytelling ·       Experience leading multi-workstream transformation programs, setting up governance cadences, managing RAIDs and dependencies, and driving outcome-based execution ·       Experience shaping AI transformation pursuits, developing solution narratives, commercial frameworks and AI-led transformation proposals & delivery ·       Proven ability to coach, mentor and develop consulting teams while ensuring delivery quality, structured problem solving and client readiness Must-Have Skills by capability area You are expected to possess proven experience and skills in one or more of the following capability areas Lean Telco Strategy & Roadmap ·       Deep expertise in telecom operating model transformation across Network, IT & Platforms, Sales & Marketing, Customer Service, Corporate Functions and adjacent telecom domains ·       Ability to shape Lean Telco strategy and transformation ambition, including future-back roadmap design, AI-first operating model definition, value architecture and investment case development ·       Experience defining transformation roadmaps, execution priorities and value realization governance to drive measurable cost, productivity, cash-flow and operating model outcomes Process-Driven Reinvention Business Reinvention ·       Experience leading customer, commercial and service operations transformation across customer care, contact center, service operations and Lead-to-Cash journeys ·       Expertise in customer journey redesign, digital self-service, Customer 360, CRM/CPQ enablement, Quote-to-Cash transformation and AI-assisted workflow redesign ·       Experience conducting process diagnostics, process mining and value discovery to identify productivity, customer experience, revenue growth and revenue leakage reduction opportunities ·       Ability to define future-state operating models, eTOM-aligned process architectures, AI/Agent-enabled operating models and transformation roadmaps across care, sales, channel and commercial operations