Full Stack Engineer

Project Role : Full Stack Engineer Project Role Description : Responsible for developing and/or engineering the end-to-end features of a system, from user experience to backend code. Use development skills to deliver innovative solutions that help our clients improve the services they provide. Leverage new technologies that can be applied to solve challenging business problems with a cloud first and agile mindset. Must have skills : API Management Good to have skills : Java (Programming Language), Web Application Development, Database Management Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary: This position is responsible for providing support to customers using new and emerging technologies. This is a customer-facing role during pre and post implementation launches and must have a solid understanding of all offerings to act as an escalation point for complex issues. An adept understanding and intermediate expertise in the areas of network issues, API, MSSQL, Oracle, Java, Linux, Postgres and Hana/DB2 is needed. Roles & Responsibilities: -Perform as a final escalation point for highly complex, visible, and sensitive client issues. -Drive positive results in Customer Experience through timely response, and positive interaction. -Communicate customers needs and requirements to other employees and teams. -Provide technology expertise, work leadership, and assistance to less senior staff. -Demonstrate self-direction in meeting targets for performance metrics to achieve daily work goals. -Act as a Customer Support liaison during implementation of customer programs to understand product, usage and technology for post-implementation support. -Provide ongoing support and troubleshooting for installed technical solutions by analyzing a chain of events and applying technical knowledge, following established procedures and standards. -Ability to work within the direction and expectations of the Customer Support Work Center. -Work closely with emerging products and emerging technologies to understand and implement support processes. -Work highly technical and sensitive issues through to a mutually acceptable resolution by accurately assessing the issue/situation and using critical and creative thinking. -Build and leverage strong relationships with both internal and external customers. -Receive highly complex escalations from Tier 2 analysts. -Provide support as dictated by business drivers. -Create, edit and maintain knowledge entries including best practices entries. -Help drive positive results in Customer Experience through timely response, and positive interaction. -Maintain all support shared systems (virtual environments, databases, and shared instances). -Participate in other projects or duties. Professional & Technical Skills: