Engineering Services Practitioner

Project Role : Engineering Services Practitioner Project Role Description : Assist with end-to-end engineering services to develop technical engineering solutions to solve problems and achieve business objectives. Solve engineering problems and achieve business objectives using scientific, socio-economic, technical knowledge and practical experience. Work across structural and stress design, qualification, configuration and technical management. Must have skills : 5G Wireless Networks & Technologies Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: We are seeking a skilled 5G Core L2 Ops Engineer to join our team. The ideal candidate will have extensive experience with Nokia 5G Core platforms and will be responsible for monitoring, fault handling, Incident triaging, troubleshooting, session and service investigation, evidence collection, change execution, performance monitoring, security support, and escalation coordination. Roles & Responsibilities: - 1. Fault Handling & Troubleshooting: NOC Operations support for 5G Core SA network functions in production environment. Monitor alarms, events, health service and KPIs across in-scope 5G Core network functions. Analyze alarms from NetAct/Mantaray, or external monitoring tools. Correlate events using Netscout, Mantaray, and PM/CM data. Troubleshoot and resolve complex issues related to registration, session management, mobility, policy, charging, DNS, IPSec and Handover issues. Handle node-level failures (AMF/SMF/UPF/NRF/UDM/UDR/SDL/PCF/CHF/Flowone/HSM/NCOM, NetAct Nokia EDR restarts, crashes, overload). Handle troubleshooting on 5G Core Database, UDM, UDR, SDL, Provisioning, Flowone, CHF(Charging), PCF(Policy). Perform packet tracing (Wireshark) or core trace (PCAP, logs) and Nokia PCMD trace capturing , Netscout log Analysis. Perform root cause analysis (RCA) , create RCA documents and implement corrective actions. Handle escalations support and provide timely resolution. Maintain accurate shift handovers, operational reports, knowledge articles and recurring-issue records. Identify opportunities for playbook improvement and operational automation while following security and change controls. 2. Session & Service Investigation: Trace subscriber issues (5G attach, PDU session, QoS). Use tools like EDR, Flow Tracer, Nokia Cloud Operations Manager (COM). Correlate user-plane drops, abnormal release, bearer QoS mismatch. Work on Preventive measures for health check & backup. 3. Configuration and Change Management: Create a MOP for required changes, validate MOP with Ops teams, stakeholders before rollout/implementation. Maintain detailed documentation of network configurations, incident reports, and operational procedures. Support software upgrades, patch management, and configuration changes. Maintain documentation for known issues, troubleshooting guides, and standard operating procedures (SOPs).