Engineering Operations Lead

ENGINEERING OPERATIONS LEAD

Location: Pune/Bengaluru, India (hybrid) | Team: Engineering | Reporting to: CTO | Level: Senior Individual Contributor

OVERVIEW

APEXX is an independent, enterprise payment orchestration platform. Merchants connect to APEXX once and reach the world's payment ecosystem: acquirers, alternative payment methods (APMs), Buy Now, Pay Later (BNPL) providers and network tokenisation. Our routing engine (AIRE), cascading, Smart Split and Revenue Protect decide in milliseconds where each transaction should go to maximise acceptance and minimise cost. We don't own an acquirer, so our only incentive is the merchant's outcome.

We're backed by MMC, Forward Partners, Alliance VC & Finch Capital and growing with enterprise travel and eCommerce merchants including Jet2, TUI, Ryanair, CarTrawler and Hotelbeds.

We're looking for an Engineering Operations Lead to strengthen how our Product & Technology team operates, collaborates and delivers.

Working closely with our CTO and Engineering Leadership Team, you'll take ownership of our Atlassian ecosystem, improve delivery governance, release readiness and engineering performance visibility, and use AI, automation and modern development tools to build smarter, more scalable ways of working.

Your initial focus will be transforming Jira and Confluence, establishing effective workflows, reporting and platform governance, before expanding into broader technology operations, engineering productivity and strategic support for the CTO.

This is a hands-on role combining technical expertise, delivery management and operational improvement, ideal for someone who enjoys solving complex problems, building practical solutions and helping engineering teams perform at their best.

WHAT YOU'LL BE DOING

ATLASSIAN PLATFORM & ENGINEERING OPERATIONS

- Own and transform our Atlassian ecosystem: take responsibility for Jira, Confluence and Jira Service Management, improving configurations, workflows, permissions, integrations and overall platform governance.

- Standardise engineering workflows: establish consistent, scalable processes across Engineering, Product, Platform and QA, reducing unnecessary complexity while supporting different teams' delivery needs.

- Build automation and integrations: connect Jira with GitLab, Slack, CI/CD tooling and other systems to improve traceability, data quality and operational efficiency.

- Maintain secure, reliable platforms: oversee access controls, configuration standards, documentation and audit trails in support of our PCI DSS, SOC 2 and ISO 27001 environment.

- Drive platform adoption and improvement: troubleshoot issues, simplify legacy configurations and enable teams through documentation, training and self-service capabilities.

TECHNOLOGY DELIVERY, GOVERNANCE & CTO OFFICE

- Strengthen delivery governance: establish consistent approaches to planning, tracking, reporting and managing delivery commitments across Product and Technology teams.