Customer Service Specialist - Voice

Skill required: Language Translation - Customer Service Designation: Customer Service Specialist Qualifications:Any Graduation Years of Experience:7 to 11 years Language - Ability:Portuguese - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? • Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. • You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable They are involved in the identification of need finding and qualifying the suppliers requesting proposals negotiating with suppliers contracting delivery and analyzing results • Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. • It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for? • Primary skill - Customer Service - P1 Roles and Responsibilities: • In this role you are required to do analysis and solving of moderately complex problems. • May create new solutions, leveraging and, where needed, adapting existing methods and procedures. • The person would require understanding of the strategic direction set by senior management as it relates to team goals. • Primary upward interaction is with direct supervisor. • May interact with peers and or management levels at a client and or within Accenture. • Guidance would be provided when determining methods and procedures on new assignments. • Decisions made by you will often impact the team in which they reside. • Individual would manage small teams and or work efforts (if in an individual contributor role) at a client or within Accenture. • Please note that this role may require you to work in rotational shifts Any Graduation About Accenture