Customer Service Representative - IAM

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Your Role Have you been wanting to get into IT but don’t have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there’s a good chance you’ll love being a Customer Service Representative at Kyndryl. What You Will Do Assist customers in resolving technical and service-related issues through effective problem-solving and troubleshooting. Serve as the face and voice of Kyndryl, delivering exceptional customer service and support to customers. Communicate with customers across multiple channels, including chat, email, and Microsoft Teams. Provide concierge-level customer care while ensuring a positive and professional support experience. Manage multiple customer requests and priorities in a fast-paced, dynamic environment. Collaborate with back-office and support teams to escalate and resolve complex customer issues. Build strong relationships with customers through empathy, professionalism, and excellent communication skills. Work alongside experienced team members and mentors to continuously develop technical and business knowledge. Develop expertise in Microsoft 365 applications, particularly Excel, and gain exposure to a variety of technology platforms. Participate in training programs and earn industry-recognized certifications, including Microsoft, Azure, and Google Cloud. Continuously enhance customer service, technical support, communication, and problem-solving skills while advancing your career in technology. Your future at Kyndryl This is a true “start here, go anywhere” opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills and Experience Graduate with 0 to 1 year experience.