Customer Contact Comms New Associate

Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms New Associate Qualifications:Any Graduation Years of Experience:0 to 1 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You  will  be  aligned  with  our  Customer  Support  vertical  and  help  us  in  managing/  resolving  customers  query,  handling  escalations  and  complaints  of  the  dissatisfied  customers  &  giving  best  resolutions.  You  will  also  be  responsible  for  closing  the  fault  and  complaints  within  SLA    s.a  transformation  from  a  necessary  function  for  resolving  customer  problems  into  a  value-  generating  service  that  is  a  strategic  differentiator  in  the  market.Platform  and  software  contact  centers  use  to  provide  customer  support.  The  quality  and  capabilities  of  the  technology  have  a  significant  impact  on  both  customer  and  agent  experience,  as  well  as  contact  center  performance. What are we looking for? •Written  and  verbal  communication•Adaptable  and  flexible•Ability  to  perform  under  pressure•Ability  to  work  well  in  a  team•Agility  for  quick  learning    Roles and Responsibilities: In  this  role  you  are  required  to  solve  routine  problems,  largely  through  precedent  and  referral  to  general  guidelines•  Your  primary  interaction  is  within  your  own  team  and  your  direct  supervisor•  In  this  role  you  will  be  given  detailed  instructions  on  all  tasks•  The  decisions  that  you  make  impact  your  own  work  and  are  closely  supervised•  You  will  be  an  individual  contributor  as  a  part  of  a  team  with  a  predetermined,  narrow  scope  of  work•  Please  note  that  this  role  may  require  you  to  work  in  rotational  shifts Any Graduation About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries.