Application Support Engineer

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Enterprise Network Operations, SD-WAN Implementation Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Support Engineer, we are seeking an experienced Senior Network Engineer with strong expertise in Fortinet SD-WAN, Routing & Switching, and Cisco Meraki Wireless technologies. The ideal candidate will be responsible for designing, implementing, troubleshooting, and supporting enterprise network infrastructure across LAN, WAN, SD-WAN, and wireless environments. This role requires a hands-on professional with strong problem-solving skills, operational excellence, and the ability to work closely with cross-functional teams to ensure high availability, security, and performance of network services. Roles & Responsibilities: - Expected to perform independently and become an SME. Network Infrastructure Management -Design, implement, and support enterprise LAN, WAN, and Wireless network infrastructure. -Monitor network performance, availability, and capacity to ensure optimal service delivery. -Troubleshoot complex network issues and perform root cause analysis. -Participate in network upgrades, migrations, and infrastructure transformation projects. -Maintain network documentation, diagrams, SOPs, and operational procedures. Fortinet SD-WAN -Deploy, configure, and manage Fortinet Secure SD-WAN solutions. -Configure and support: -SD-WAN Policies -Dynamic Path Selection -Application Steering -Site-to-Site VPNs -IPSec Tunnels -Internet Breakout Policies -Monitor WAN performance and optimize traffic routing. -Troubleshoot SD-WAN and connectivity-related issues across multiple sites. -Implement security policies and integrate SD-WAN with enterprise security controls. Routing & Switching -Configure, support, and troubleshoot enterprise routing and switching environments. -Hands-on experience with: -BGP -OSPF -EIGRP -VLANs -STP/RSTP/MST -HSRP/VRRP -ACLs -QoS -NAT -Support branch, campus, and data center network environments. -Perform network performance tuning and capacity planning. Cisco Meraki Wireless -Deploy and manage Cisco Meraki Wireless solutions. -Configure and support: -Meraki MR Access Points -Wireless SSIDs -Guest Access Solutions -RF Optimization -Wireless Security Policies -Monitor and troubleshoot wireless performance and connectivity issues. -Manage wireless environments through the Meraki Dashboard. -Conduct wireless surveys and optimization activities when required. Operations & Support -Participate in incident, problem, and change management processes. -Provide L2/L3 support for network-related incidents and service requests. -Work with vendors and service providers for issue resolution and escalations.