Application Support Engineer

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Visual Basic for Applications (VBA) Programming Language Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous interaction with different teams to maintain system stability and support business continuity through effective troubleshooting and problem resolution. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Coordinate with stakeholders to prioritize and address system issues promptly. - Mentor junior team members to enhance their problem-solving capabilities. - Monitor system performance and recommend improvements to prevent future disruptions. Professional & Technical Skills: - Must To Have Skills: Proficiency in Visual Basic for Applications (VBA) Programming Language. - Strong debugging and troubleshooting skills within complex software environments. - Experience in automating routine tasks and enhancing system functionalities using scripting. - Ability to analyze and interpret system logs and error messages to identify root causes. - Familiarity with integrating VBA solutions into larger business applications. - Excellent communication skills to effectively collaborate with cross-functional teams. Additional Information: - The candidate should have minimum 5 years of experience in Visual Basic for Applications (VBA) Programming Language. - This position is based at our M2B - STPI office. - A 15 years full time education is required. 15 years full time education About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.