Advanced Services Manager

Advanced Services Manager This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: This position is for the Manager of Global Advanced Services, HPE Networking. We are looking for a people Manager, preferably experienced in managing bug scrub operations, service delivery management, customer success, remote consulting operations, TAC support operations, or release management. What you’ll do: Role and Responsibilities The selected candidate will report to the HPE Global Advance services Sr Manager or Director in the HPE Networking services organization. AS Manager will be responsible for managing a team of engineers/Technical service advisors. The team will produce and deliver various defect/bug reports, customer product health reports, reviewing open cases, RMAs and bugs, and remote consulting services across all Juniper products in routing, switching, security, and cloud domains. Responsibilities include but not limited to: What you need to bring: Business : Strong customer advocacy, focus, and passion to deliver accurate and value-added deliverables to the customers Understand the customer needs, work with Services PLM to explore newer deliverables to improve customer experience Drive customer experience through delivering outcomes, engage with the customers (internal and external) to understand the potential gaps and drive necessary actions, Drive outcomes, and continuous improvement in terms of service quality and time to delivery. Engage with global teams for effective coordination of the deliverables Engage with Juniper Engineering with a keen desire to improve existing processes. Engage with IT and manage in-house tools migrations and development projects. Keep looking for potential ways and leverage automation to replace manual processes with smart tools. Participate in organization-wide quality initiatives with a vision to improve customer experience People : Hire and develop a team of enthusiastic engineers with strong analytical skills, Networking knowledge, and Juniper product expertise Create a culture of innovation, learning attitude, and structures to support the growth of direct reports